Support

Help with installing and using CutCut. Questions and problems are answered on GitHub.

Learn the app

The guide goes from a stream recording to a published short, step by step.

Report a problem

Open an issue with what happened and the diagnostics described below.

Activation code

Send the request code CutCut shows on its first start with an activation code request.

Contact

Support is handled through GitHub Issues; the answer comes in the same issue. When you report a problem, attach the diagnostics: in CutCut open the log (Ctrl+L) and press the diagnostics button (its tooltip reads Диагностика в буфер обмена). It copies the CutCut version, the graphics card, ffmpeg and model runtime versions and the free disk space; paste them into the issue. Do not post access tokens or other private data.

Questions

Windows warns about the installer.: The installer is not signed yet. Press More info → Run anyway.
The installation stopped or a download failed.: Run CutCut — проверить и докачать (check and download) from the Start menu: it checks every component and downloads only what is missing.
Does CutCut work without an NVIDIA graphics card?: No. Speech recognition and the local models run on an NVIDIA card with 6 GB of video memory or more; see the system requirements.
Where are my shorts?: In the shorts folder next to the app, grouped by streamer and recording date. Another folder can be chosen in Settings → Shorts (Настройки → Шортсы).
Are my streams or videos uploaded anywhere?: Only the shorts you publish, and only to the account you choose. Analysis runs locally; CutCut has no servers.
Can CutCut post without me?: No. Every publication starts with your click in the publish window. A TikTok post scheduled for later is published by CutCut at that time, so the app has to be running.
What languages does it support?: The interface is in Russian. Moment search and subtitles are tuned for Russian-language streams.
How do I disconnect my TikTok account?: In Library → Accounts press Remove next to the account: its tokens are deleted from your computer. You can also revoke access in TikTok under Settings and privacy → Security → Manage app permissions.
What happens to my projects when I uninstall CutCut?: They stay in the installation folder together with your shorts and settings. Delete the folder to remove them too.